Shipping Policy

Shipping Policy – Kool Vibez

At Kool Vibez, we’re dedicated to ensuring your order reaches you safely, promptly, and in perfect condition. Our shipping policy outlines everything you need to know about how and when your items will be delivered.

1. Fast & Reliable Shipping

We aim to dispatch all orders quickly and reliably across Pakistan. Whether you’re in a major city or a smaller town, our trusted logistics partners work to deliver your items with care and efficiency.

2. Shipping Coverage

We currently ship to all major cities and towns across Pakistan.

If you’re unsure whether we deliver to your location or require special delivery arrangements, feel free to contact us directly at +92 304 4152000 for assistance.

3. Order Processing Times

All orders are processed within 1–2 business days after purchase.

⚠️ Please note: Orders placed on weekends or public holidays will be processed on the following business day.

4. Estimated Delivery Times

  • Standard Delivery: 3 to 7 business days, depending on your location.

  • Delivery timelines may vary slightly during high-volume periods or due to unexpected delays, but we’ll always keep you informed.

5. Order Tracking

As soon as your order ships, you’ll receive a tracking number via email or SMS. This will allow you to track the status of your shipment through our courier partner’s tracking portal.

6. Shipping Issues & Support

If you experience delays, receive damaged products, or receive an incorrect item, please reach out to us immediately at +92 304 4152000. We’ll coordinate with our logistics partners to resolve the issue as quickly as possible.

7. Returns & Exchanges

For all return and exchange requests, kindly refer to our Returns Policy. We’re committed to customer satisfaction and will assist you throughout the return or exchange process as outlined in our policy.

8. Need Help? Contact Us

Still have questions? We’re here to help.

Thank You for Choosing Kool Vibez!

We appreciate your trust in us and look forward to delivering the best vibes—right to your doorstep.